At LEONA, each order is crafted with love and intention. Every product is made in small batches — hand-blended, hand-poured, and packaged with care to ensure the highest quality and potency.
Orders are typically processed and dispatched within 1–4 business days.
Orders placed after 12:00 p.m. EST will likely be processed the following business day.
Our studio is closed on weekends and holidays.
Once your order has been placed, we are unable to make modifications before dispatch, including:
Changing products or quantities
Canceling the order
Applying discount codes
Changing the shipping method
U.S. Domestic: 3–7 business days after dispatch
International: 7–21 business days, depending on customs and regional carriers
All orders are shipped within 14 days of purchase at the latest.
Shipping rates are calculated at checkout based on weight and destination.
You will receive a shipping confirmation email with tracking details once your order has been dispatched.
We want your international experience to be seamless. For some countries, duties and import taxes may be collected at checkout, depending on your order value, to help ensure smooth delivery with minimal surprises.
Because customs policies vary worldwide, we recommend checking with your local customs office before placing an order. Any duties or taxes required upon arrival are the responsibility of the customer.
Please note:
Packages abandoned due to unpaid customs fees are not eligible for a refund
Taxes and duties are not included in refunds
During sitewide promotions, international orders must meet the qualifying amount in USD to receive discounts
For more details, see our Return Policy.
While we do everything possible to ship your order promptly:
LEONA PRIDE LLC is not responsible for delays once your package leaves our facility
Transit times may be affected by weather, courier disruptions, or customs processes
Customers are responsible for entering the correct shipping address; we cannot refund or replace orders sent to an incorrect address
We appreciate your patience as your package travels to you, carrying the intention and energy of our craft.
